Last updated: April 2026
ZeplioAI ("we", "us") provides AI receptionist services for local businesses. This Privacy Policy explains what data we collect, how we use it, and the rights you have over it.
We collect: account details you provide (business name, owner name, email, phone), call and message content handled by our AI on your behalf, caller phone numbers, transcripts, recordings, booking details, and basic usage and billing data.
We use your data to operate the AI receptionist, route bookings to you, improve voice quality and accuracy, prevent abuse, process payments, and provide customer support. We never sell your data or your customers' data.
Data is encrypted in transit (TLS) and at rest. Access is restricted to authorized personnel under strict confidentiality. We follow GDPR and CCPA principles: lawful basis, data minimization, and purpose limitation. We retain call data only as long as needed to provide the service or as required by law.
We share data only with subprocessors required to deliver the service (telephony, hosting, AI model providers, payment processing). All subprocessors are bound by data protection agreements. We may disclose data if legally required.
You can access, correct, export or delete your data at any time by contacting us. You can also request restriction of processing or object to processing. We respond within 30 days.
We use essential cookies for authentication and language preference, and basic analytics cookies to understand site usage. You can disable non-essential cookies in your browser.
We may update this policy. Material changes will be notified by email or in-app at least 14 days before they take effect.
Questions about privacy? Contact us at zeplioai@outlook.com